Refund and Return Policy

Last Updated: 29th September, 2024

At GoodAfrican.com, we take pride in delivering high-quality coffee products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility: You may return unopened and unused coffee items within 30 days of receipt for a full refund.
  2. Condition: All returned products must be in their original packaging and condition.

Process

  1. Contact Us: To initiate a return, please email our customer service team at [[email protected]] with your order number and reason for the return.
  2. Return Instructions: We will provide you with return shipping instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  1. Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

Exchanges

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or exchange at no additional cost.

Non-Returnable Items

Please note that we cannot accept returns for items that have been opened or consumed, including brewed coffee products.

Questions

If you have any questions about our refund and return policy, please reach out to us at [[email protected]]. We’re here to help!